"What’s happening is that there was some dissatisfaction [among clients of outsourcing firms] and in many cases there was revealed a lack of clarity on the part of the client. I think that clients, though, are starting to realize that just because a PEO is an expert in the field, it doesn’t mean you don’t need to be specific in telling them what your company wants." – Frank Casale

“What’s happening is that there was some dissatisfaction [among clients of outsourcing firms] and in many cases there was revealed a lack of clarity on the part of the client. I think that clients, though, are starting to realize that just because a PEO is an expert in the field, it doesn’t mean you don’t need to be specific in telling them what your company wants.” – Frank Casale