"There is a certain amount of cost involved for that level of quality and an effort entailed in keeping that rating. If you jump into that realm, you want to keep it. It’s not an easy task to do." – Carl Gronlund

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« There is a certain amount of cost involved for that level of quality and an effort entailed in keeping that rating. If you jump into that realm, you want to keep it. It’s not an easy task to do. » – Carl Gronlund

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