“If I’m a customer, and you know it’s my anniversary and greet me that way … that’s a ‘wow’ moment from a customer experience perspective.” – Charles Fink
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"If I’m a customer, and you know it’s my anniversary and greet me that way … that’s a ‘wow’ moment from a customer experience perspective." – Charles Fink
"If I’m a customer, and you know it’s my anniversary and greet me that way … that’s a ‘wow’ moment from a customer experience perspective." – Charles Fink
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